Standard Operating Procedure
Comprehensive guide for customer interactions and system functionality
1. Initial Access
- Open your smartphone's camera app
- Point it at the QR code displayed at your table/establishment
- Tap the notification that appears on your screen
- You will be directed to the establishment's welcome page
2. Main Menu Features
Menu Access:
- Tap the "Menu" button to view complete menu
- Browse items organized by categories
- View item names and prices
- Use "BACK" button to return to main screen
Today's Special:
- Tap "Today's Special" button
- View special items and pricing for the day
- Use "BACK" button to return
Promotions:
- Tap "Promotion" button to view current offers
- Click on promotions to view details
- Links open in new browser tab
3. Additional Features
Facilities Information:
- Tap "Facilities" button to view available services
- Browse through facility descriptions
- Use "BACK" button to return
Review System:
- Tap "Review" button to rate your experience
- Rate different aspects (Food, Service, etc.)
- Provide detailed feedback in text area
- Fill in required personal details
- Choose between internal review or Google Review
Contact Options:
- Tap "Contact Us" to view all contact methods
- Direct call option available
- WhatsApp messaging integration
- Email contact option
- Address with map location
4. Social Media Access
- Tap "Social Media" button to view platforms
- Access Website, Instagram, Facebook, or YouTube
- Links open in new browser tab
- Ensure stable internet connection for optimal experience
- Allow necessary permissions for camera and location services
- Keep your browser updated for best performance
- For assistance, contact establishment staff
- If QR code doesn't scan: Ensure proper lighting and clean camera lens
- If pages don't load: Check internet connection and refresh page
- If buttons don't respond: Refresh page or restart browser
- For navigation issues: Use BACK button or refresh page